Information Commissioner's Office registration
RefocusED Ltd is registered with the Information Commissioner's Office.
Registration numberZC147647
Schools and trusts normally remain the data controllers for pupil and staff information entered into RefocusED. RefocusED normally acts as their data processor and handles that information under documented instructions and contractual data-processing terms.
We support schools in recording information that is relevant and proportionate to the support being provided.
Access to platform information is limited through authorised accounts, role-based permissions and school-scoped controls.
Information is retained and deleted in line with contractual arrangements, documented instructions and applicable legal requirements.
Authorised staff, technical personnel and service providers are subject to appropriate confidentiality and data-protection obligations.
RefocusED maintains procedures for containing, investigating, documenting and responding to security incidents and personal-data breaches.
RefocusED does not sell pupil information, use pupil information for advertising or use school information to train artificial-intelligence models.
Our main platform and vetted service providers are selected and managed using appropriate contractual, confidentiality, security and data-protection controls.
RefocusED maintains governance, documentation and operational controls appropriate to a school-facing platform handling sensitive support information.
RefocusED Ltd is registered with the Information Commissioner's Office.
Additional data-processing, security and procurement information can be provided to schools and trusts during due diligence, contracting or onboarding.
Schools and trusts may request further data-protection, security and procurement information during due diligence or onboarding.
For privacy, data-protection or security-assurance enquiries, contact:
privacy@refocused.ukNo online service can eliminate every security risk. RefocusED regularly reviews and strengthens its technical and organisational safeguards as the platform, regulatory environment and threat landscape develop.
DATA PROTECTION & SECURITY
RefocusED is designed to manage sensitive school support information through a secure, controlled and accountable platform. Data protection and security are built into the way the platform is hosted, accessed, monitored and maintained.
RefocusED applies proportionate technical and organisational safeguards across data transmission, storage, authentication, permissions, monitoring, recovery and platform maintenance.
Connections to the RefocusED platform are protected using HTTPS and Transport Layer Security.
TLS encrypts information while it moves between a user's browser and the platform, helping protect it against interception, alteration and unauthorised access during transmission. Administrative and technical access to supporting cloud services also uses encrypted connections.
The managed RefocusED PostgreSQL database is encrypted at rest using AWS-managed encryption controls.
AWS RDS encryption uses the Advanced Encryption Standard with 256-bit keys. Encryption applies to the underlying database storage, database logs, automated backups and snapshots. Other operational storage and backups are also protected using managed encryption controls.
RefocusED uses role-based access control to determine which functions and information are available to each authorised user.
Access is assigned according to the user's organisation, responsibilities and approved role. This helps ensure users can access only the functions and records relevant to their work.
Administrative, technical and support permissions follow the principle of least privilege.
Accounts receive only the level of access required for an authorised task. Privileged access is restricted, reviewed and capable of being removed when it is no longer required.
Protected services are accessed through individual named accounts rather than shared administrative credentials.
Multi-factor authentication is enabled across RefocusED's key administrative and business services, adding an additional security check beyond the account password.
RefocusED is a multi-school platform designed to separate each organisation's records.
School-scoped permissions operate alongside role-based controls so authorised users are associated with the correct organisation and permitted records. Records are logically separated by school.
RefocusED records important account, security and platform activity to support accountability, troubleshooting and investigation.
This can include authentication events, account and role changes, record updates, exports, downloads, deletion activity and relevant application or security events.
RefocusED uses encrypted database backups, automated snapshots and point-in-time recovery controls.
Recovery arrangements are maintained and reviewed to support service restoration following operational failure, data corruption or a security incident.
The platform and its supporting components are maintained through software updates, dependency monitoring, security alerts, developer review and vulnerability-management processes.
Higher-risk issues are prioritised for faster investigation and remediation. Where an immediate permanent correction is not possible, temporary configuration or access controls may be applied to reduce exposure.
Technical and support access is limited to authorised personnel who need it to maintain, secure or troubleshoot the platform.
Access is protected using named accounts, multi-factor authentication, encrypted connections, restricted permissions and confidentiality requirements.